General Contract Conditions:
Sale, Return and Delivery Policy

Pre-contract information

This website is owned by INSTITUCIO ESCOLAR TÚRBULA S.L. with CIF B08794000 and tax address to CTRA. DE MATARO, 26 08930, SANT ADRIA DE BESOS (BARCELONA). And this is where their general conditions of employment are defined.

The general conditions of contract regulate the distance selling relationship between INSTITUCIO ESCOLAR T ÚRBULA S.L. and the user or client, in accordance with the legal stipulations, especially, Law 7/1998, of 13 April, on general contracting conditions, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Protection of Consumers and Users, Organic Law 15/1999, of 13 December, on the protection of personal data, Law 7/1996, of 15 January on the Regulation of the Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

INSTITUCIO ESCOLAR T ÚRBULA S.L. reserves the right to make the modifications it deems appropriate, without prior notice, in the general conditions. These modifications may be made, through its website, in any form permitted by law and must be complied with during the time they are published on the website and until they are not validly modified by subsequent ones. However, INSTITUCIO ESCOLAR T ÚRBULA S.L. reserves the right to apply, in certain cases, particular conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing in due time and form.

The purpose of the Virtual Secretariat on the website is to offer users the opportunity to request books, uniforms and register for courses.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

The user or client of the contract is restricted exclusively to students of INSTITUCIÓ ESCOLAR TÚRBULA S.L. in case they are of legal age and to the legal representatives or persons responsible for the students, when they are minors.

As a user or customer you expressly declare to know, understand and accept the conditions of use and these general conditions of contract. In the same way, it declares to be of legal age and to have the legal capacity and to act necessary for the access to the websites of INSTITUCIO ESCOLAR TÚRBULA S.L the hiring by means of the same.

To purchase our products, you can go to the corresponding section of our online store (Virtual Secretariat).

You can access the corresponding section for registration on the website itself. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, INSTITUCIO ESCOLAR TÚRBULA SL informs users that personal data collected during the registration process and subsequent purchase will be entered in a file under their responsibility, in order to process these actions by the user and manage subsequent actions arising from them. Likewise, INSTITUCIO ESCOLAR TÚRBULA S.L. informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address CTRA. DE MATARO, 2608930, SANT ADRIA DE BESOS (BARCELONA) or via email .

Unless you tell us otherwise, we understand that your data has not been modified, that you agree to notify us of any changes and that we have consent to use it in order to be able to maintain the relationship between the parties.

At the end of the purchase process the customer will receive a confirmation of the same by email. It is essential that the user indicates a valid email during the purchase process. If you do not receive confirmation within 24 hours of placing your order, please contact INSTITUCIO ESCOLAR TÚRBULA SL at customer service on 93 381 59 55 or by e-mail: .

The products will be delivered to the school secretary, where you will receive an invoice or a copy of the order.

Offer and validity

In the case of a product on offer, it will always be indicated next to its essential characteristics, the offer price and its characteristics.

In compliance with current regulations INSTITUCIO ESCOLAR TÚRBULA S.L offers information on all items for sale, their characteristics and prices. However, INSTITUCIO ESCOLAR TÚRBULA S.L reserves the right to remove, replace or change the products offered through its website, by simply changing the content of the same. In this way, the products offered at any time by the website will be governed by the general conditions of contract in force in each case. The company will also have the right to stop offering, without prior notice and at any time, access to the products mentioned.

Essential Product Features

The products offered in our virtual secretariat, incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer himself. The characteristics are the same.


All products offered on the website enjoy the commercial guarantee of the supplier of the same. INSTITUCIO ESCOLAR TÚRBULA SL has an after-sales service, while the guarantee is valid, the customer can execute it by contacting the Secretary of the Túrbula School or by e-mail to . If in doubt, please contact the customer service telephone number 93 381 59 55 or by e-mail .


All products indicated in the sale price in euros include Value Added Tax (VAT).

If any other taxes were applicable, this would be indicated.


Delivery and shipping costs

No expenses. The material will be delivered to the facilities of the Turbulent School

Payment and order execution

The customer will be able to pay the amount of his order during the purchase process through Redsys:

  • VISA or MASTERCARD credit card

All operations involving the transmission of personal or banking data are performed using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted over the network.

Also the data on your credit card are entered directly on the bank’s website, in the POS (Bank Point of Sale Terminal) and are not entered or registered in any server of INSTITUCIO ESCOLAR TÚRBULA SL

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiry date and a Validation Code that matches the last three digits of the number printed in italics on the back of your card. VISA or MASTERCARD card, thus offering more guarantees on the security of the transaction.

This form of payment is the only one valid on the web.

When the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand immediate cancellation of the charge. In this case, the corresponding debit and credit entries in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase has actually been made by the cardholder and the demand for a refund is not a consequence of having exercised the right of withdrawal or resolution and, therefore, has unduly demanded the cancellation of the corresponding charge, that one is obliged before INSTITUCIO ESCOLAR TÚRBULA SL to the compensation of the damages caused as a consequence of this cancellation.

Right of withdrawal, returns and claims

The buyer has a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without penalty and without indication of the reasons.

The exercise of the right of withdrawal must be done by notification via e-mail ,.

In accordance with the provisions of article 103 of Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Protection of Consumers and Users, the supply of services or goods made according to consumer specifications or clearly customized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

  • The Return

The customer must return or deliver the product directly to INSTITUCIO ESCOLAR TÚRBULA S.L to the address of CTRA. DE MATARO, 26 08930, SANT ADRIA DE BESOS (BARCELONA), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The deadline is understood to be met if the customer returns the product before the end of the deadline.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging and labeling. Once received, its status will be checked. The moment we check that both the article / s are complete and in perfect condition, we will proceed to return the money paid.

  • Payment Refund

Reimbursement of amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided.

INSTITUCIO ESCOLAR TÚRBULA S.L may withhold the refund until it has received the product, reason for withdrawal, or until the customer delivers proof of return, depending on which condition is met first.

  • Returning the defective product.

In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, he will be entitled to a return of the product, informing INSTITUCIO ESCOLAR TÚRBULA SL of the reason for return through any of the means provided in these contract conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

INSTITUCIO ESCOLAR TÚRBULA S.L undertakes to return the product for a new one in accordance with conditions accepted at the time of sale.

If the client wishes to file a complaint, he / she can do so at the INSTITUCIO ESCOLAR TÚRBULA S.L establishment located in CTRA. DE MATARO, 26 08930, SANT ADRIA DE BESOS (BARCELONA) or by e-mail .